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FAQs

Where can I get help?

Please email cmamreport@savethechildren.org.uk for any queries.

How do I access login details?

Login details can be gained by contacting the above help address if you are a new user of CMAM report. If your organisation already uses the software, please ask your line manager to create an account for you.

I cannot log in to the software with Firefox. Why?

In the Firefox browser settings you will likely have the History function disabled. Please set this to “Remember History” and you will be able to login. In the Firefox window go to Tools (in the toolbar) >Options>Privacy tab> and set history to “Remember history”

I forgot my password, what can I do?

In the event that you have forgotten your password, you can click on the Reset my forgotten password link on the login page. An automatic email will then be sent to your registered email address with instructions on how to choose a new password.

I cannot enter data for a feeding site. Why?

If you are unable to create a new report, it is likely that older reports have not been approved and so new reports cannot be created as they rely on data that will be carried over.

Up to two monthly reports can be created for a feeding site at a time before reports are approved. If two reports for the same feeding site are awaiting approval or are still in progress, no new reports can be created for this site.

Field Users can only enter data for the feeding sites the Basic User or Data Manager has granted them permission for. Ask either your Basic User or your Data Manger to give you permission to your sites.

Basic Users can only enter data for the feeding sites the Data Manager has granted them permission for. Ask your Data Manger give you permission to your sites.

A Field or Basic User cannot enter data for a feeding site. Why?

Field or Basic Users can only enter data for the feeding sites the Data Manager has granted them permission for. See user manuals chapter Creating and maintaining Users on how to do this.

I do not see a field to enter OTP data into the data entry screen although there is OTP running in this feeding site.

If you are unable to see a data entry tab for a CMAM component or BSFP or a treatment group is missing, it is likely that this has not been configured correctly for this site. Please refer to feeding site configuration and make sure you have enabled all CMAM components/BSFP/treatment groups that are operated in this site.

How can I terminate a user from the system so that s/he has no access to the database anymore?

In case you want to terminate a user’s access to the CMAM Report system you can do so by pressing the Disable User Account button in the user account (Admin>Users>Select the user by clicking on edit). Save and sync. The user will not be able to login after this anymore. To enable an account click on Enable User Account, save and sync and the user is allowed back to access the software. Mind that you will not be able to delete a user account from the software as such.

 

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